Why you should add a live chat to your siteĪs we already mentioned, adding a live chat to your website can have a direct impact on your website’s revenue. You might need to refresh your website in order to see it. Go back to your website and you will notice the Moment live chat bubble in the corner of your site.
Joomla live chat code#
Copy the Moment code snippet and paste into the header field.Open the “header and footer” custom code tab.Open the template you’re currently using on your website.Now you’ll just have to add the snippet to your Joomla site. Installing the SnippetĪfter you’ve completed the setup, you will be provided with the Moment code snippet. In this case, we will enable the live chat feature. Lastly, you will be able to choose the Moment features you’d want to use. We recommend using your business name and brand color.
Joomla live chat free#
Creating a Moment accountįirst, you will have to create a free Moment account.ĭuring this process, you will have to choose a Team Name and Team Color. The best part is that all these features are available on Moment’s free plan. As a result, you will have to identify your business needs and what live chat tool is able to cater to your needs with their features.įor this tutorial, we will use Moment, a fully-featured Live Chat tool with CRM and Session Recording integrations. There are many options for live chat tools in the market.
Choosing a live chat toolįirst, you’ll have to choose a live chat tool for your website. We are big fans of live chat support so we are glad to hear you’re making the move.Īfter all, providing support via live chat can directly impact the revenue of your business. This will allow your operators to connect with visitors faster than ever before.So you’re looking to add a live chat to your Joomla website? Awesome! Integrate live chat for Joomla to set conditions to help you trigger chats after a visitor completes a certain amount of time on a specific page. Greet your customers with a personalized message based on what page they are looking at and their browsing behavior. This undoubtedly boosts engagement and conversions for your business. With ProProfs Live Chat for Joomla, you can customize announcements based on what you would like your visitors or customers to know. Besides, you can also track CSAT metrics like chat satisfaction level and individual operator rating.Īnnounce new features, upcoming offers, and flash sales with Announcements. ProProfs equips you with in-depth analytics that help you track metrics like missed chats, the average response rate, the total number of chats accepted, the average operator rating, and more. Get detailed insights into how your operators are performing, and how delighted your customers are with this Joomla live chat plugin. The best part is - you can customize the pre-chat and post-chat forms to capture the information you deem important based on the nature of your business. Use our pre-chat form to capture quality leads for your business and boost your conversion rate. Never miss a quality lead by integrating live chat with Joomla. Improve product quality, streamline your customer support process, and train your support team to match customer expectations with this Joomla live chat integration.
You can do it in two ways - either add a post-chat form to your live chat for Joomla to gather valuable customer feedback or automate an after-chat email to your customers asking how they liked your support services. Use our built-in feedback surveys to capture valuable customer feedback with the Joomla live chat plugin. May I help you? This is surely going to spike up your website engagement. For example, Hey! You’re looking at the pricing page for quite some time. You can further put the Joomla chat integration to work by setting chat triggers to prompt proactive interactions with visitors. Help your operators understand whether the visitor came with purchase intent. Learn the features and benefits of the integration below to get a sense of how it works.įeatures & Benefits of ProProfs Live Chat & Joomla Integration:Īdd live chat to Joomla and monitor visitor behavior in real-time. Increase website engagement, boost leads and improve conversions for your business with ProProfs Live Chat for Joomla integration. Warm support, in turn, prompts customers to return to your website more often. Once you integrate live chat with Joomla, your operators get the opportunity to provide instant support to your customers. Never miss a customer question again with ProProfs Live Chat and Joomla integration. What Is ProProfs Live Chat & Joomla Integration & How it Works?
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