- #FINAL FANTASY VII REMAKE PS5 UPGRADE INSTALL#
- #FINAL FANTASY VII REMAKE PS5 UPGRADE UPGRADE#
- #FINAL FANTASY VII REMAKE PS5 UPGRADE LICENSE#
- #FINAL FANTASY VII REMAKE PS5 UPGRADE PLUS#
#FINAL FANTASY VII REMAKE PS5 UPGRADE UPGRADE#
(, 11:19:56 AM): I removed the upgrade licence as you requested Me (, 11:20:25 AM): It says I already own it still Me (, 11:20:33 AM): Just attempted it. May I know if you have any other request? Me (, 11:19:06 AM): I've done that before engaging this chat. Please delete the game you have installed, download it again from the store and then you should be able to get the new upgrade. (, 11:15:44 AM): Bare with me for a moment please Me (, 11:15:51 AM): Ok Reynaldo J. We'll be working today with the PlayStation ID you entered in the pre-chat form Reynaldo J. Today in this first contact I will be more than happy to help you find a solution for your issue. I'm sorry for the inconvenient you are experiencing with your game. Thanks! Me (, 11:15:16 AM): Hello Reynaldo, please refer to the chat history above. how may I assist you today? Remember: Please do not refresh your screen as it will disconnect the chat session. (, 11:14:50 AM): Thank you for contacting PlayStation, my name is Reynaldo J. (, 11:14:14 AM): I will transfer you now.
(, 11:12:06 AM): Of course, they will be able to see it, additionally I will leave detailed notes. Me (, 11:11:31 AM): Please ensure they have the chat history. (, 11:11:15 AM): Thank you for the information, please allow me one minute while I transfer you to the correct team that will help you with this issue, just one minute.
#FINAL FANTASY VII REMAKE PS5 UPGRADE INSTALL#
(, 11:09:20 AM): Perfect, what is the issues that you have when you try to get the upgrade? Me (, 11:09:36 AM): Says I've already redeemed it Me (, 11:09:59 AM): Then when I install it and boot it I get a message asking for a disc Me (, 11:10:51 AM): I don't have the disc anymore and am trying to access the PS+ edition given I downloaded the FF7 PS+ remake and have been paying for PS+ for years. (, 11:08:34 AM): May I know if you received the invitation? Me (, 11:08:44 AM): Yep I did David A. May I know if you received it? Me (, 11:08:11 AM): I'm looking to have the disc based one removed.
You must have an invitation that was sent via email in order to make the upgrade. (, 11:08:05 AM): Please know that only Targeted subscribers will be eligible for a free PS5 upgrade for Final Fantasy VII Remake. We'll be working today with the PlayStation ID you entered in the pre-chat form. (, 11:07:46 AM): Hello Customer, I'll be more than glad to assists you upgrading the game to the PS5 version. Thanks! Me (, 11:06:30 AM): Hello Me (, 11:06:58 AM): I am looking to have the free PS5 upgrade for final fantasy 7 remake removed from my PSN account David A. (, 11:05:52 AM): Thank you for contacting PlayStation, my name is David A. Forgive the rudeness of my responses in the included transcript below.ĭavid A. I really hope they make switching from disc to buying digital easier in the future.
I did the same and it worked thank you for this! I did have to lie and say I had an email.
#FINAL FANTASY VII REMAKE PS5 UPGRADE PLUS#
Once opened it says Game, selected it went to the second Game option and there it said Add to PS Plus Library, added it, downloaded that version and now it works. then once in the store went to the 3 dots, selected the FINAL FANTASY VII REMAKE upgrade for PS4™ version owners. Went to my PS Plus library opened the FF7R went to view product. Once he confirmed it was removed came here to see that is says it was unavailable for me, I freaked out a little.
#FINAL FANTASY VII REMAKE PS5 UPGRADE LICENSE#
removed any disc and after he confirmed it was removed I did the renew license just in case. What he did is he removed the license for FINAL FANTASY VII REMAKE upgrade for PS4™ version owners from my account, and told me that I may need an invitation form square (not really needed) and that was all.īefore he did that I did unsintall FF7R from my PS5. I talked to a Customer Service Rep (the fifth one today) and he was able to help.
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